Responsible for coordinating a $19.6 million World Bank-funded project to enhance municipal services in Punjab, liaising with stakeholders, including the World Bank, LMKT, and Punjab Rural Municipal Services Company (PRMSC), to ensure project alignment with strategic goals, achieving an 85% stakeholder satisfaction rate through effective communication and reporting.

Managing project timelines, resources, and budgets, maintaining expenses within 2% of the allocated budget, and meeting 95% of project milestones on schedule.
Conducting regular meetings with project teams to monitor progress and address issues, reducing average issue resolution time by 25%.
Preparing detailed reports and presentations for stakeholders, optimizing resource allocation, and achieving 90% utilization of assigned resources.

Responsible for managing development and support projects, performing project and system management, analysis, and reporting as well as overseeing product and process compliance/audit for insurance and HR products and clients nationally and internationally.

Improved project planning, scheduling, monitoring/tracking, and delivery, reducing costs by 19 – 28%, improving NPS by up to 33 points, and reducing risks by 35%.
Improved resource management and utilization by 17 - 51% and reduced resource requirement by 24 - 67%.
Improved TAT by 16 - 36%, quality by 15 - 22%, and NPS by 23 points.
Implemented processes for audit/compliance (documents, financial limits, inventory, KPIs, etc.) increasing compliance by 33%.

Responsible for providing crucial technical support for Stock exchanges of Pakistan, Ghana, Zimbabwe, South Africa, and Malavi to ensure product performance and quality. Led projects including OS and DB implementation, deployment, configuration, and documentation.

Maintained TAT at 4 hours, quality at 85%, and NPS at 80 points.
Created playbooks for resolution of 100% of ticket/issue types, decreasing time consumption by 35%.
Hardware resource requirement reduced by 24 - 67%.

Responsible for coordination and management of projects in the automobile sector including prominent companies like Mercedes, BMW, Toyota, and more. I oversaw project management, relationship management, software testing, contract negotiation, and issue resolution.

Maintained TAT at 6 hours, quality at 97.5%, and NPS at 90+ points.
Improved resources, task, and process management by up to 10%.
Reduced risk by 7% and project costs by 5%.

Responsible for managing Tier-III support for 20 global telecom operators in the UK and US, addressing M2M service and device. Monitored system performance, improved issue resolution processes, and initiated regular reporting for clients.

Maintained TAT at 8 hours, quality at 95%, and NPS at 70 points.
Improved problem management by 80%.
Improved hardware management by 15% and reduced connectivity issues by 92%.

Created comprehensive software documentation (SRS, STD, SDD, ERDs, Use Cases, etc.) for real-time communication projects, designed user interfaces, and contributed to HTML5, CSS3, JavaScript as well as jQuery-based web development. Also worked on front-end XMPP interactions utilizing Strophe.js